Support Packages - Silver
The package includes unlimited access to our dedicated telephone support line, plus unlimited remote access, enabling us to connect to your system, diagnose and resolve a majority of problems. If required we will schedule a visit by one of our experienced engineers at a special discounted rate.
Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas.
- Unlimited access to our telephone support helpdesk
- Unlimited remote access
- Reduced fixed rate for on-site support
These two support methods allow you a rapid response to most of your software problems as we can carry these out from our offices. As these two methods are easy and fast for us they are therefore more economical for you.
